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Documentation Index

Fetch the complete documentation index at: https://docs-truenorth.madeformeai.com/llms.txt

Use this file to discover all available pages before exploring further.

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Support Agent

The Support Agent runs in #solar-support and serves customers who already have a TrueNorth system installed. It handles the most common post-install questions and knows when to escalate to a human.

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What It Does

Walks customers through reading their monitoring dashboard — understanding daily/weekly production, spotting anomalies, and interpreting inverter status codes.
Diagnoses common issues: inverter offline, reduced output, app connectivity problems, and breaker trips. Provides step-by-step resolution guidance before escalating.
Explains what’s covered under the panel manufacturer warranty (25 years), TrueNorth workmanship warranty, and inverter warranties. Helps customers identify if an issue qualifies for a warranty claim.
When an issue requires on-site service, the agent collects system details and contact info and flags the record for the technical team.

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Persona

personality: solar-support
system_prompt: >
  You are a solar support specialist helping TrueNorth Solar customers
  with system monitoring, troubleshooting, and warranty claims.

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Common Issues Handled

IssueAgent Response
Inverter offlineCheck Wi-Fi, power cycle steps, error code lookup
Low productionCheck shading, soiling, inverter status, time-of-year context
App not connectingRe-pair walkthrough, account reset steps
Panel damagePhoto documentation request, warranty claim initiation